Refund & Cancellation Policy
Clear guidelines on order cancellations prior to fulfillment, digital asset irrevocability, and our Replacement-First framework.
1. Cancellations Prior to Fulfillment
If an order has been submitted and paid, but the platform invitation link has not yet been generated or assigned by our provisioning team, you may request an order cancellation.
Upon verification, refunds for non-fulfilled orders are processed via the original settlement method minus any applicable network gas or bank processing fees within 24–48 business hours.
2. Irrevocability of Delivered Digital Assets
Due to the nature of digital platform administrative delegations (Meta Business Managers, TikTok Business Centers, and Google MCC assets), once an official invitation link has been delivered to your email or published on your tracking dashboard, the asset cannot be "returned" in a traditional retail sense.
Therefore, all fulfilled orders operate under our Replacement-First Protocol rather than cash refunds.
3. The Replacement-First Framework
If your asset exhibits a pre-existing discrepancy against advertised specifications (e.g. incorrect daily spend limit, unverified entity documentation, or platform restriction upon first invite acceptance) within the 4-Day Inspection Window, our primary obligation and remedy is a free, expedited replacement asset.
In the rare event that Verified Ad Accounts is unable to provision an eligible replacement asset meeting the agreed specifications within 48 hours of claim approval, a full refund of the package purchase price will be issued.
4. Ineligible Refund Claims
Explicit Exclusions
Refunds or chargebacks are strictly rejected for:
- Accounts suspended due to client-submitted ad creatives, non-compliant copy, or landing pages violating platform advertising policies.
- Accounts restricted due to payment card chargebacks or failed billing cycles introduced by the customer.
- Claims submitted after the 4-day (96-hour) inspection window has expired.
5. Contacting the Settlement Desk
For cancellation requests or refund inquiries, please email [email protected] with your Order Number and full transaction details.